Conflict Resolution

“I wonder why we are having cna training on conflict resolution,” I questioned the lead nurse. She mentioned, “It is always a good thing to know how to work through conflicts.” This has been a wonderful place to work and there have been very few conflicts. “I guess learning techniques is not a bad idea,” I said. The lead nurse told me the class will hold great information which can be used in any type of relationships. This applies to working relationships as well as day-to-day communications. “I guess we all could use some helpful pointers in communication,” I replied.